You ask, we answer.
At Nam Dae Mun, we value your business and are always working to provide you the best of your needs. Whether your kitchen is used for serving hundreds or maybe even a party of two, we have the freshest of ingredients you need. Please feel free to take a look around or ask one of our friendly associates, and we will do our best to help!
What are your Hours of Operation?
Until further notice, our store hours are 9am to 9pm daily (Monday to Sunday).
You can find more details on our Store Locator page.
*** Please follow our Coronavirus Updates page for the most recent information about our store hours. ***
What are the Payment Methods?
We gladly accept Cash, Visa, Discover, Mastercard, American Express, as well as WIC and EBT.
What is your Return and Refund Policy?
Due to the Coronavirus (COVID-19) pandemic, until further notice, we are unable to accept returns or exchanges on any products purchased on or after March 1, 2020.
You can find more details on our Return Policy page.
*** Please follow our Coronavirus Updates page for the most recent information about our refund policy. ***
What is Order & Pickup?
Order & Pickup is our online grocery ordering service. You can shop online for the products you need and arrange to pick up at the store. Once you arrive, our friendly associate will bring out your groceries and load them into your car.
How do I place an online order?
You must first create an account or sign into an existing account. Select the store you would like to pick up your order and start shopping. Search for the products you need and simply add the desired quantities into your cart.
Once you are ready, proceed to the checkout page and select an available time slot for pickup. Add your payment information and submit your order.
How do I pay for my online order?
Once you are at the checkout page, you can add your payment information. We accept debit or credit cards.
What is a Provisional Hold?
We will temporarily authorize your card for $5 or 10% of the item total whichever is higher. It helps account for charges like bottle deposit, final sales tax, and items sold by weight. As soon as your order is complete we will charge your card for what is exactly in your final order.
What is your Price Policy with Online Orders?
Prices for products shown on our website on the date you submit your order may differ from the prices for the same products at the time you receive your order. This may occur due to product price changes, promotions, substitutions, taxes and governmental fees (if applicable), weighted items, weekly ad price changes, and other reasons.
The final price you pay is the price for the products you receive at the time you pick up your order (or the date your order is delivered, if available), not the price on the day you place your order.
Why is my cart showing an Estimated Total?
The “Estimated Total” at checkout means that the final price could change based on pricing and availability. Prices online reflect the in-store price on the day you place your order. Prices may change between the time you place your order and the time you pick up. Sales taxes and government fees are not shown in the estimated total at checkout but will be shown on your final receipt.
How are weighted items selected for online orders?
For weighted items such as produce, meat and seafood, our associates will select the item(s) that closely match what you have ordered. If you have special instructions, please note them when you go to checkout.
What happens if I miss my time slot for pickup?
You have a one-hour window from your selected time to pick up your order. Please call the store if you need to extend the pickup time. If you are unable to pick up your order on the scheduled date, we will cancel your order and the items will be restocked in the store.
How far in advance can I schedule a pickup time?
You can schedule a pickup up to seven days in advance.
Is there a fee for using Order & Pickup?
The service fee is waived for your first order. After that, there is a $4.95 service fee.
What if an item I have ordered online is unavailable in the store?
While do our best to keep all items in stock, an item you have selected may become unavailable. When you place your order, you can indicate whether you would like to allow substitutions. When an item is out-of-stock, our associate will select a substitution item as close as possible to your original order.
If substitutions are not allowed, we will remove the item from your order and update your order total.
When you pick up your groceries, our associate will review any changes and substitutions we have made on your order.
How do I modify or cancel a pending online order?
Once you submit an order for pickup, you can no longer make changes. If you need to add an item or make changes, you can cancel your existing order and place a new one.
Our associates will start to process your order as soon it is submitted. If you need to cancel your order, please call the store to submit a cancellation request.